Snapchat customers had been shocked when the platform’s AI chatbot, powered by ChatGPT, posted a reside replace and stopped responding to messages. The chatbot, generally known as My AI, normally gives suggestions and solutions questions. Nevertheless, posting a reside Story seen to all customers was unprecedented.
Involved customers took to social media expressing their unease. The corporate acknowledged the glitch and acknowledged that the short-term outage had been resolved.
This incident highlights the apprehensions surrounding synthetic intelligence. Since its launch in April, the My AI device has confronted criticism over privateness considerations and “creepy” exchanges. Some customers additionally expressed frustration on the incapacity to take away the characteristic with no premium subscription.
Not like different AI instruments, Snapchat’s model permits customers to customise the chatbot’s title and look, making conversations really feel much less transactional. This could make it much less apparent that one is interacting with a pc.
The combined response to the glitch reveals the challenges firms face when integrating generative AI expertise into their merchandise. It’s particularly difficult for platforms like Snapchat, which have a youthful person base.
Snapchat was among the many first launch companions for OpenAI’s ChatGPT, with extra companies anticipated to comply with swimsuit sooner or later.